Yes we do. If you live local to us, you will be given the option of local collection at the checkout after input of your address. Collections however are by appointment only, so an agreed date and time is required due to the warehouse not being manned at consistent times. A member of our staff will be in touch within 2 working days to arrange once your order has been received.
You will receive a tracking number to your email or through SMS based on the information you have provided on your account. If you do not receive this you can request it by emailing firstname.lastname@example.org
Yes, all our couriers require a signature on receipt of delivery. If you are not in the courier should leave a card for you to arrange collection from a local depot or rearrange delivery.
For deliveries within the UK we use Royal Mail and Parcelforce as our couriers. For overseas we use DHL.
Yes, you can add multiple addresses to your account address book, or just add a different delivery address at checkout.
Items purchased within the last 14 days are eligible for a refund. The item(s) you wish to return needs to be new, unused and in its original packaging in a saleable condition. Please note we do not offer exchanges and once an order has been placed we cannot amend it. The order must be returned and reordered. For damaged items please email email@example.com
We aim to process your refund within 5 working days of reciept of your item(s). You will be notified when the refund has been processed and we will credit you using the original method of payment you used to order the item(s). Please note payments can take up to a further 10 days to show on your card.
Unfortunately once an order is placed we cannot amend it and can only cancel it if it has not been processed. Please contact firstname.lastname@example.org
The best way to order is always through our website as our telephones are not manned 24hrs. If you do still want to place an order by phone our number is +44 (0)1224 502199 and you can always leave a message for one of the team to get back to you.
Payments can be made through PayPal or by credit card. We now also offer Paypal Credit.
Yes! You can get 0% finance for four months on all UK orders over £99 through PayPal Credit. For more information see T&C’s.
This can be entered in the coupon code box at the checkout.
Yes, if you have created an account. To add a product to your wish list you can click the heart at the top right. Changes can be made to your wish list within your account. It can also be emailed to your loved one.
Yes of course. Keep up to date with all our news and promotions by registering here (link to subscribe)