This will depend on the shipping method you have selected, see our delivery information for more information. We aim to dispatch all parcels within 1 - 2 working days.
Yes we do. If you live local to us (Aberdeen), you will be given the option of local collection at the checkout after you input your address. However, collections are by appointment only, so an agreed date and time is required due to the warehouse not being manned at every day. A member of our staff will be in touch within 2 working days to arrange once your order has been received.
You will receive a tracking number to your email address or through SMS based on the information you have provided on your account. If you do not receive this you can request it by emailing us at firstname.lastname@example.org
Yes, all our couriers require a signature on receipt of delivery. If you are not in the courier should leave a card for you to arrange collection from a local depot or rearrange delivery.
For deliveries within the UK we use Royal Mail and Parcelforce as our couriers. For overseas we use DHL.
Yes we ship worldwide, but depending on where you live you may need to contact us for a direct quote. Please see further information here.
We offer both standard & express UK delivery services & international options. Your shipping will be calculated dependent on weight and area. Please see further information here
Yes, you can add multiple addresses to your account address book, or just add a different delivery address at checkout.
Items purchased within the last 14 days are eligible for a refund. The item(s) you wish to return needs to be new, unused and in its original packaging in a saleable condition. Please note we do not offer exchanges and once an order has been placed we cannot amend it. The order must be returned (at your cost) and reordered. For damaged items please email email@example.com
Please email us at firstname.lastname@example.org to arrange your refund
We aim to process your refund within 5 working days of reciept of your item(s). You will be notified when the refund has been processed and we will credit you using the original method of payment you used to order the item(s). Please note payments can take up to a further 10 days to show on your card.
Please email us as soon as possible at email@example.com to resolve any issues. We may ask for you to provide evidence of damages / incorrect items to agree a refund.
Please see the following link for full Terms & Conditions.
Unfortunately, once an order is placed we cannot amend it and can only cancel it if it has not been processed. Please contact firstname.lastname@example.org as soon as possible after the order is placed.
The best way to order is always through our website as our telephones are not manned 24hrs. If you do still want to place an order by phone our number is +44 (0)1224 502199 and you can always leave a message for one of the team to get back to you.
Payments can be made through PayPal or by credit card. We now also offer Paypal Credit.
Yes! You can get 0% finance for four months on all UK orders over £99 through PayPal Credit. For more information see T&C’s.
This can be entered in the coupon code box at the checkout.
We can no longer merge orders on our system, but please email email@example.com for help.
You can create an account here.
Yes, if you have created an account. To add a product to your wish list you can click the heart at the top right. Changes can be made to your wish list within your account. It can also be emailed to your loved one.
Yes of course. Keep up to date with all our news and promotions by registering here
We have online and printed vouchers available. Each gift voucher is valid for 6 months from the date of purchase (or delivery in the case of gifted e-vouchers).
Yes, sign up to our newsletter to keep in touch with all our promotions, or follow us on Instagram and Facebook @westholmeinteriors
Yes, you can earn Westholme Interiors Points (WHIPS), giving you money off your purchases. Points are earned every time you spend with us. Free points will be gifted to you when you sign up, as well as when you follow us on Facebook and Instagram and you will receive a £5 voucher whenever you refer a friend (your friend will get one too!). Click on the Westholme Rewards button at the bottom of the website to join and to find out more.
Yes! Our shop opened July 2023 and here are our opening times:
Address: Unit 8 Wellington Business Park, Wellington Circle, Aberdeen, AB12 3JG